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# How to Request a Refund for a Microsoft Store App Purchase
- URL: https://dailyhassle.com/microsoft-store-app-refund-process/
- Published: 2026-11-02T03:00:00.000Z
- Updated: 2026-11-02T03:00:00.000Z
- Author: Daniel Mount
- Tags: Microsoft Store

If you purchased an [app from the Microsoft](https://dailyhassle.com/cancel-microsoft-365-premium-refund/) Store and want a refund, you can request one directly through Microsoft. Whether you qualify depends on their refund policies, which consider factors like how recently you bought the app and how much you’ve used it. This guide explains who is eligible, how to submit a refund request, what to expect afterward, and how to check your refund status.

## Am I eligible for a refund on my Microsoft Store app?

Not all Microsoft Store purchases are refundable, but many app and game purchases qualify if requested within about 14 days of buying. Refunds generally do not cover subscriptions or in-app purchases since those have separate policies.

Your refund request is stronger if the app is defective or you haven’t used it extensively. Heavy usage or extensive downloads within the app can reduce your chances of approval.

Refunds are reviewed case by case. Microsoft can deny requests that don’t meet their criteria. Also, regional laws may affect your eligibility, so policies might differ by country.

## How do I request a refund for my Microsoft Store app?

1. Sign in at the Microsoft account website using the account linked to your purchase.
2. Go to "Payment & billing," then select "Order history" to find your recent purchases.
3. Locate the app you want refunded and click "Request a refund" or "Report a problem."
4. Select a reason for your refund from options like "App doesn’t work as expected" or "Accidental purchase."
5. Add any additional details that explain your situation.
6. Submit your refund request.

Button labels and placement can vary slightly by region and Microsoft Store version, but the overall process is the same.

Alternatively, you can request a refund through the Microsoft Store app on Windows by opening it, clicking your profile icon, selecting "Payment & billing," then following similar steps to access your order history and request a refund.

## What happens after I submit my refund request?

Microsoft reviews your request to see if it meets their refund rules. This usually takes a few days but can vary depending on how many requests they’re handling and your specific case.

You’ll get updates by email to the address on your Microsoft account. If approved, the refund will go back to your original payment method. How long the money takes to show up depends on your bank or payment provider.

If you don’t get a response within about a week, you can check your refund status by signing in to your Microsoft account and viewing "Order history." The status of your request will be displayed there.

If your refund is denied, Microsoft typically explains why—for example, if your request was outside the refund window or didn’t meet eligibility criteria. If you believe the denial was a mistake, you can contact Microsoft support for help.

## Conclusion

After you submit your refund request, watch your email and Microsoft account for updates. Approved refunds return to your original payment method, though processing times vary. If your request is denied, review the reason given, and consider contacting Microsoft support if you think there’s been an error. Knowing the eligibility rules and following the right steps will improve your chances for a smooth refund process.

## Frequently Asked Questions

### Can I get a refund for in-app purchases on Microsoft Store apps?

Most in-app purchases aren’t refundable through the standard Microsoft Store refund process. These usually have separate refund policies, so check the app developer’s terms or contact Microsoft support for specific cases.

### What if I purchased the app a long time ago?

Refunds are generally only available if you request them soon after purchase, typically within 14 days. If your purchase was a long time ago, a refund is unlikely, but you can still try submitting a request to see if an exception applies.

### Can I request a refund for a subscription bought through the Microsoft Store?

Subscriptions have different refund rules than one-time app purchases. You usually manage subscription refunds through your Microsoft account’s subscription settings, and refunds may not be available depending on the subscription terms.